While the trend of email and online chat is growing, a telephone system is crucial to any business. Not only a phone system handles communication purposes, but it also plays a critical role in deciding employee relationships. However, traditional phone systems require the installation of cables and other hardware, which can be a complicated process. Here is where an updated modern cloud-hosted phone system comes into play.

What Is A Cloud Hosted Phone System?

A hosted phone system is a cloud-based telephony solution that offers businesses a cost-effective and reliable way to manage their phone communications. It can be used to make and receive calls, as well as to manage features such as call forwarding, call waiting, and voicemail.

With a hosted phone system, businesses can have their phone calls routed to any location, including their home or office, mobile phone, or a VoIP phone. Hosted phone systems are scalable and can be easily customized to meet the specific needs of a business. They are also typically backed by 24/7 customer support, ensuring businesses can always rely on their hosted phone system to keep them connected.

How Does A Hosted Phone System Benefit Your Business?

Reduce Cost: A hosted phone system can save your business money. With a hosted system, you have control over your phone system’s costs—you can add or remove features as your business grows or scales back. You can also take advantage of features you don’t need. For example, if you have a virtual PBX system with auto-attendants and call queuing, you may not need an expensive on-premises PBX. In addition, a hosted phone system frees you from the hassle of maintaining your phone system. With a hosted system, your provider maintains the equipment and software, so you can focus on running your business.

Feature-Rich: Unlike traditional phone systems that are expensive and difficult to update, hosted phone systems are packed with features, usually at a low price. Some prominent features of a hosted phone system include call recording, a call management dashboard, wallboards, extension portability, and more. So, when you migrate your traditional phone system to a VoIP phone system, you will get access to all the features on the same platform.

Phone System Mobility: Since the majority of cloud-hosted phone systems have a mobile app that allows you to connect via your Android or iPhone device, it makes it easier for you to connect when you are away from your desk, regardless of your location. This feature can be beneficial, especially for managers or sales teams who have to leave their desks for work. They can also benefit from features like call recording when they are not in the office.

Reliability And Disaster Recovery: Many people wonder what happens if the internet stops working. Will they be able to make calls? While this doesn’t happen with the right technical configuration in place, you can opt for call-forwarding features in case you cannot attend a call from the office phone. A hosted phone system allows you to choose where and how your calls are forwarded. As a result, you don’t have to worry about your productivity loss. 

Software Integration: Most hosted phone systems require integration into CRM systems or various applications to make tracking and managing call recordings and streamlining your business tasks easier. Since modern phone systems nowadays are IT-based, it is easier to integrate an organization’s software into the phone system. As a result, VoIP phone systems can bring a range of benefits in terms of cost savings.

The Bottom Line

A hosted phone system is an all-in-one solution that comes with a range of features and is easy to use. By migrating your traditional phone system to a VoIP phone system, you can take advantage of cost savings and enhanced features.

However, if you are wondering how to choose the best-hosted phone system for your business, you can get help from reputed cloud PBX consultants. So, what are you waiting for? Hire a specialist who can guide you on how to find the right solution for your business.