Published on : Thursday, June 9, 2022
As summer heats up, the travel industry is struggling to cope and one company has seen the writing on the wall, canceling the launch of a new cruise ship.
Virgin Voyages, the much-anticipated brand which has vowed to revolutionize the cruise industry, has postponed the launch of its third cruise ship, Resilient Lady.
The ship was due to debut in August, operating out of Piraeus (for Athens) in Greece in summer, and San Juan, Puerto Rico in winter.
Instead, the company has delayed its launch until May 2023.
Customers who’d booked a sailing have been promised refunds of up to 200% refund for a future cruise, as well as some expenses.
In a Q&A for “sailors,” as cruisers are dubbed on Virgin, the company laid the blame squarely on the current travel chaos which is now spreading to the cruise industry, having crippled the aviation sector.
There are a number of global challenges that affect travel and particularly the cruise industry, including supply chain issues, crewing challenges and regional uncertainty, it said.
Every decision thye make is driven by their commitment to creating a safe and inspiring environment for both Crew and Sailors, and they never want to put ourselves in a position where they could negatively impact their Sailor experience or Crew’s well-being.
The challenges they are facing are not exclusive to Virgin Voyages; they’re affecting their industry and travel as a whole.
Passengers with bookings have several options. They can get a full refund within seven days, or receive a 200% credit towards a future cruise with Virgin Voyages within the next 12 months.
If they take the credit and rebook for 2022, they will get an additional free voyage on another Virgin Voyages ship.
The company is also offering refunds of up to $500 per passenger to cover any cancelation penalties or cancelled flights.
In a statement, Virgin Voyages said that Resilient Lady will remain in the shipyard in Genoa, finalizing its build.
Its two other ships, Scarlet Lady and Valiant Lady, remain in service in the Caribbean and Mediterranean respectively. Both were launched during the pandemic.
CEO Tom McAlpin said that as a new brand that is just getting started, they’ve accomplished so much this past year, and the future for us is exciting. The momentum that they’re seeing with Scarlet and Valiant Lady is incredible.
The travel industry is recovering well, and this month, we’ve seen record bookings, a significant increase in on-board spend, and they’re currently seeking to close out our next round of funding, which sets us up for continued growth.
A fourth ship, Brilliant Lady, is also set to join the company in 2023.
Tags: Resilient Lady, Scarlet Lady, Valiant Lady, Virgin Voyages
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